Voice Mail FAQ

 

Select a category on the left to view frequently asked questions related to that category. You are currently viewing frequently asked questions from the Voice Mail category.
How do I decide if I should use ASI’s technology or purchase my own system?
How hard is it to customize?
Can I create a name directory?
Can I have my own telephone number?
Can the system page me?
How does it work?
Why should I use voice messaging?
How can voice messaging make my company more productive?
Q. How do I decide if I should use ASI’s technology or purchase my own system?
A. The biggest factors are cost and flexibility. A purchased system requires a LARGE initial investment, involves HIGH Operating costs to maintain, and will become obsolete rather quickly. With ASI’s technology, you pay only for the services you require and they can be changed with a moments notice. You will have all of the features of a large shared system with out the HIGH COSTS!
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Q. How hard it it to customize?
A. Like a set of building blocks, various types of voice messaging services can be assembled. With the help of one of our qualified consultants, we can create a custom application to meet your needs. In addition, the system is easy to use through its built-in menu system. This flexibility and economy makes ASI the ideal solutions for today’s small business.
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Q. Can I create a name directory?
A. Yes, you can create a name directory that allows callers to search by name. If the name is found, the system will automatically connect to that extension.
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Q.Can I have my own telephone number?
A. Each Answering Service, Inc. voice messaging box can have its own telephone number. This means calls can be forwarded from another telephone number or received by directly dialing the voice mailbox telephone number. You may listen to your messages from any touch tone telephone from anywhere in the world!
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Q. Can the system page me?
A. Yes. You can set up options to have the voicemail system send a page when someone leaves a message. The page is easy to understand, too. It will provide the box number of the voice mail that received the page (in case you have multiple boxes) as well as the total number of messages in the box.
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Q. How does it work?
A. Answering Service, Inc. provides an amazing voice messaging service. No equipment is installed at your business. Your existing telephone system is linked to the ASI master system via a local phone number on the worldwide telephone network you are currently using. As result, you share the features of a large “commercial” voice mail system with thousands of other users. To check your messages, you simply call a local number, enter your password, and follow the easy to use menus.
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Q. Why should I use voice messaging?
A. Like computers and the fax machine, voice messaging is becoming a standard part of doing business. Voice messaging increases your workers productivity and makes it easier for customers to do business with you! When properly implemented, voice messaging keeps the “personal touch” needed in today’s changing business world.
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Q. How can voice messaging make my company more productive?
A. It makes your receptionist more productive: With voice messaging from ASI and the appropriate phone features, your receptionist answers the phone, determines the nature of the call, and instead of taking a written message, gives the caller the option of leaving a voice mail message. The receptionist is then free either to spend time with another caller who requires personal attention or to perform another task. It respects your customers time: When given the opportunity, most customers prefer to leave a detailed message on voice mail, rather than an incomplete written message. They realize a voice mail message can best express what they want. The customer’s time is not wasted playing telephone tag. It can help your customers after-hours: Customers who call after hours are assured their messages get prompt attention when our doors open. Service companies and the medical community may want “emergency” messages forward to a pager, or several pagers (cascade paging). Improves interoffice communications: Voice messaging can also be used to communicate messages within your company. Each messages is Date and Time “Stamped” and can be saved or transferred to another messaging box with additional comments. The sender can only be notified when the message was heard, but can control when the messages is to be delivered. The same message can be sent to a group of mailboxes at the same time.
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