Pager Service Faq

 

Select a category on the left to view frequently asked questions related to that category. You are currently viewing frequently asked questions from the Pager Service category.
What does “Overcalls” mean on my invoice?
Who do I call when I have a question regarding my bill?
Does ASI offer any other services that may help our company communicate better, both internally and for our customers?
Do I have to come into ASI’s paging office if I’m having problems with my pager?
If I’m going to be out of my regular coverage area, can I get a temporary loaner that will cover me while I travel?
Do I need to have insurance on my pager, so it’s replaced if lost or stolen?
If I exchange my pager, do I have to get a new number?
What do I do if my paging coverage needs to be changed?
What do I do if my pager is immersed in liquid?
What should I do if my pager is not working properly and I’m missing pages?
What does it mean when “tone only” or “-1-” appears on my display pager?
How do I know if my battery is low?
Q. What does “Overcalls” mean on my invoice?
A. Your paging service includes a specified number of pages per month, depending upon the
term of your paging contract. The overcall charge is for the number of pages that exceeded the amount included with your monthly paging service.
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Q. Who do I call when I have a question regarding my bill?
A. If you have a question about your account balance, or a billing inquiry, call ASI’s Paging Office and a representative will be happy to help you.
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Q. Does ASI offer any other services that may help our company communicate better, both internally and for our customers?
A. Yes. In addition to our paging service, we offer our premium live service, live/voice mail combinations, and fax service. Any or all of our services can be combined to customize a package to fit your individual needs.
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Q. Do I have to come into ASI’s paging office if I’m having problems with my pager?
A. No. ASI offers pick-up and delivery from Monday - Friday from 9am to 4pm. (Local Metro Detroit Only) All other deliveries are made by U.P.S. (Overnight, shipping charges may apply). Service calls on the weekends are for emergencies only, and a service charge will apply for this after-hour service.
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Q. If I’m going to be out of my regular coverage area, can I get a temporary loaner that will cover me while I travel?
A. Yes. ASI offers short term loaners for our customers who travel. Let us know at least 48 hours in advance, and we will set you up with a pager with the coverage area you need. You will be charged a nominal fee for this temporary upgrade. This will be charged only during the time you use the pager, whether it’s a couple of days, or weeks
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Q. Do I need to have insurance on my pager, so it’s replaced if lost or stolen?
A. For insurance, it is recommended that you contact your present insurance company for a rider that will cover your pager.
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Q. If I exchange my pager, do I have to get a new number?
A. If you bring your pager in for service, and receive a temporary loaner, or are switching to another type of unit (Numeric to Alphanumeric), you can usually keep the same phone number.
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Q. What do I do if my paging coverage needs to be changed?
A. Since we work with several paging systems, we can help you choose the best coverage area for you. Call our paging office for more assistance.
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Q. What do I do if my pager is immersed in liquid?
A. Turn your pager off immediately and take out the battery. You might try to dry the pager with a hair dryer. Then bring your pager into ASI’s Paging office for a check up.
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Q. What should I do if my pager is not working properly and I’m missing pages?
A. First check to make sure your battery isn’t dead and is installed properly. Test your pager by calling your number and waiting for the beep. Make sure you are within the coverage area of your pager. If none of these work, please call 800-258-9125 and speak to a Pager Service Representative.
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Q. What does it mean when “tone only” or “-1-” appears on my display pager?
A. It may be from someone who has a rotary/pulse dial phone. Unless the phone line is set up for touch-tone, they will not be able to enter a call back number. This also happens when someone calls your pager and hangs up before entering their phone number. Tell those who page you to push the # symbol on the telephone after entering the call back number. The page will go through more quickly!
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Q. How do I know if my battery is low?
A. Digital pagers will read “lo lo, lo”, or “lo batt” on the display screen. Alphanumeric units usually have a battery icon to let you know when your battery is low.
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