Live Service FAQ

 

Select a category on the left to view frequently asked questions related to that category. You are currently viewing frequently asked questions from the Live Service category.
How long does it take to set up service?
How will I get my messages?
Can your telemessaging secretaries ask my callers specific questions?
Once my account is set up, can I change my instructions?
How many people will be available to answer my calls?
How long is the average message?
What if I only need your services for a short time?
Can we set this up over the phone?
Will my callers be put on hold by a recording?
Other companies I have called bill on a per call basis. Why do you bill per minute?
Do we have to sign a contract or am I committed to the service?
Can I set up my account so that it is automatically billed to my credit card so I don’t have to remember to pay it?
Can I rent an 800 number from you?
Q. How long does it take to set up service?
A. Simple accounts can usually be programmed within 24 hours. More involved accounts will take longer based on their complexity.
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Q. How will I get my messages?
A. Your can choose from several options. Your messages can be sent to your alphanumeric pager, delivered to your fax machine, received via email, or picked up verbally over the phone.
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Q. Can your telemessaging secretaries ask my callers specific questions?
A. Yes. Your message field is pre-programmed with your personalized prompts to insure that we obtain all the information you need on each call.
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Q. Once my account is set up, can I change my instructions?
A. Of course! We want you to keep us informed of staffing changes, pager and residential phone number updates, and temporary or permanent instruction changes. Just give us a call or fax us the updates. Please allow enough time for us to program the changes before implementing them.
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Q. How many people will be available to answer my calls?
A. We staff according to call traffic flow. This means that when we are busiest, we have a large number of telemessaging secretaries available to answer calls. When calls drop off, staffing is reduced proportionately.
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Q. How long is the average message?
A. That depends on the call, but the average call is about 60 seconds long. If the call is a wrong number, it will be very short. If you require extensive information from your callers, it may be several minutes.
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Q. What if I only need your services for a short time?
A. In addition to full time services, we also handle a number of companies on a temporary basis. We can assist with vacations, annual meetings, reservations for company functions, or personnel emergencies.
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Q. Can we set this up over the phone?
A. We work hard to make our services as convenient as possible. We can set up most of our services over the phone. If a deposit is required, it can be paid by credit card so your service can be up and running quickly.
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Q. Will my callers be put on hold by a recording?
A. We offer a wide variety of services, including voice messaging, live service, and combinations of both. If you choose our live service, a trained telemessaging secretary will answer your call the majority of the time. Only during exceptionally busy times will your call be answered by a recording. This is to ensure that your calls are always answered promptly.
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Q. Other companies I have called bill on a per call basis. Why do you bill per minute?
A. We believe it is a more equitable way to bill. You pay only for the service you use. If most of your calls are short, your messages will cost less. On the other hand, if your account requires extra time, our telemessaging secretaries can give your callers the personalized attention that you deserve!
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Q. Do we have to sign a contract or am I committed to the service?
A. There is a one billing cycle minimum charge, but there are no contracts with our live service. We want you to stay with us because you like the service, not because you are locked in to an agreement. This also means that any part of your communications package can be changed or upgraded at any time.
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Q. Can I set up my account so that it is automatically billed to my credit card so I don’t have to remember to pay it?
A. Yes, we can bill to MasterCard, Visa, and American Express. Each billing cycle you will receive your statement, which is then charged to your credit card.
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Q. Can I rent an 800 number from you?
A. While we don’t have toll free numbers available to rent, we can do something better. We can help you obtain your own toll free number. Because you own the number, you have complete control over it. You can even move it to a different location if you wish. A toll free number is surprisingly affordable. There is no monthly fee — you pay only for usage!
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